Practice Information

Management of your Personal Health Information:

Your medical record is a confidential document. It is the policy of Vivian Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Your Rights:

In providing a quality health service our practices comply with the Code of Health and Disability Services Consumers’ Rights.

If you feel your rights have been breached please let us know, we welcome any opportunity to improve our standard of service and uncover any problems. You may add a comment to our suggestion box or make a complaint verbally or in writing.  Alternatively should you feel unable to do so you may have the support of an independent advocate from the Health and Disability Commissioners office by phoning 0800 11 22 33.

For more information about our complaints process please ask any member of staff.

Practice Privacy Statement addendum – IPP3a

By accepting health care services from us, you agree we can collect information about you from other agencies for the purpose of maintaining an up-to-date health record and providing safe and quality primary health care. This may include:

From other health providers and shared health records:

  • Receipt of laboratory, radiology or other results
  • Accessing authorised national or regional health information systems [Could include region specific ESCR] to support your care by checking your medical history, laboratory or radiology results and current prescribing
  • Receipt of correspondence from hospitals, emergency departments, after-hours providers, specialist services, allied health providers or other secondary and community care providers – including discharge summaries, outpatient or specialist letters
  • Proactively contacting a hospital or specialist service to follow up on a referral or seek advice or an update on your care, where that contact results in information about you being shared with us
  • Receipt of letters from screening programmes (such as bowel, breast or cervical screening), including results, or notifications regarding attendance or non-attendance

From non-health agencies and organisations

  • Contact from or correspondence with Police, legal representatives, Oranga Tamariki, insurance companies, Ministry of Social Development (Work and Income New Zealand) and the Accident Compensation Corporation
  • Receipt of correspondence from employers, regarding, for example, fitness to work
  • Information from the New Zealand Police regarding firearms licences

Complaints

If concerns are raised about the care or services we provide, we may disclose relevant health information to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.