Please note:  VMC is a testing Centre for our own patients.

Please visit  for more information on COVID-19 health & testing advice.

All prescriptions will be sent directly to the pharmacy of your choice, no scripts to be collected in person.

Other useful websites are:

Ministry of Health

Unite Against COVID

You can call Healthline on  0800 358 5453 anytime

If you or your family test positive for COVID

Have an idea on what else we could do to keep you informed?

Simply send us an email to
We’d love to hear from you!


Accessing GP care during the Omicron outbreak

Aroha mai, Vivian Medical Centre is currently under a lot of pressure providing remote care for a high number of COVID-19 patients who are self-managing their illness at home. Some of our team members are in isolation with their whānau, so we’re also short staffed.

We are still here for you though so please don’t put off getting in touch if you’re unwell.

We are inundated with phone calls, so it will take longer than usual to get through. We’re also doing things a bit differently to ensure people get the right medical care as soon as possible.

Here’s what you can expect.

  • It will take some time to get through to the practice. Please consider leaving a message for a call back, or using the patient portal to access your medical records, view test results and order repeat prescriptions.
  • Some GP consultations will be available for people who need to be seen kanohi ki te kanohi (face to face). There will probably be a longer than usual wait time to get an appointment.
  • Doctors will also be booking virtual consultations, which allow you to have a telephone or video appointment from home.
  • Routine or non-urgent appointments may be postponed.
  • Emergency departments remain available for emergencies.
  • If it’s not an emergency, you can call Healthline on 0800 611 116 for free 24-hour health advice or find health information at
  • You can go to a pharmacy to ask for advice on minor medical issues or health concerns.
  • Please note: If you have had COVID-19 you can return to childcare, school or work after 7 days of isolation, if you have no symptoms. You do not need a RAT test after 7 days to prove you no longer have it, and we are unable to provide RAT tests for this purpose.

Thank you for your patience. We want everyone to receive the care they need, and we’re doing our best to make that happen.

Getting the flu jab

Although having the flu jab doesn’t guarantee you won’t catch the flu, it will give you more protection and reduce the symptoms if you do catch it.

In 2022, all people aged 65 and over are eligible for the free flu jab, for Māori and Pacific people, the free flu vaccination is available from 55 years.

The flu jab is also free for those with underlying health conditions and if you’re pregnant.

For the best protection, get the flu jab before the start of winter – give us a call at Vivian Medical Centre 758 5015 to book a time to get your’s.